Refunds & Returns

✓ Eligible for return

• Sealed sticker albums (hardcover or softcover)
• Sealed sticker packs (still in original wrapper)
• Sealed display boxes (25-count, 50-count)
• Starter kits with all original components in sealed condition

✗ Not eligible for return

• Opened sticker packs or boxes (the value is in the contents, which we can’t restock)
• Individual cards purchased through our Request Cards service
• Albums in which stickers have been placed
• Items more than 14 days past delivery

• You have 14 days from delivery to start a return.
• Once we receive the returned item, refunds are processed within 3 business days.
• The refund hits your card 5-10 business days later, depending on your bank.

1. Email hello@wc26cards.com with your order number and a one-line reason. (We don’t require detailed justification — just “wrong size,” “changed mind,” etc.)
2. We’ll reply within one business day with a return shipping label and an RMA number.
3. Pack the item in its original packaging (or equivalent protection) with the RMA number visible. Drop it at any USPS / UPS / FedEx location.
4. Once we inspect the returned item and confirm it’s in resaleable condition, we issue the refund.

• Damaged, defective, or wrong item: we pay return shipping and refund the original shipping fee too.
• Changed your mind: you pay return shipping. The original shipping fee on your order is non-refundable.

If your package arrives damaged or contains the wrong item, email us within 7 days of delivery with photos of:

• The shipping box (any visible damage)
• The product as you received it
• The packing slip or order email

We’ll either ship a replacement immediately or issue a full refund — your choice. We may also need to file a claim with the carrier.

If a package shows as “delivered” in tracking but you can’t find it, please:

1. Check with neighbors, building staff, and other household members.
2. Wait 48 hours — sometimes carriers scan as “delivered” a day early.
3. If still missing, email us. We’ll open a carrier investigation and either reship or refund based on the outcome.

Refunds go back to the original payment method. We can’t refund to a different card or account. For wire transfers and Zelle (reseller orders only), refunds are issued by the same channel.

Reseller orders are subject to the per-account terms agreed at approval. Master cases must be returned unopened with their original case seal intact to qualify. Specific timelines and fees may differ from the retail policy above; check with your account rep or email hello@wc26cards.com.

If your order hasn’t shipped yet, email us and we’ll cancel it for a full refund. Once a tracking number has been issued, the order has to go through the return process above.

We’re a small team and we read every email. hello@wc26cards.com or text +1 754 230 1165. The faster you reach out, the easier we can usually fix it. You can also use the contact form.